Return Policy

Dear valued customer,

Thank you for shopping at COMANFFECT. Your satisfaction and confidence in our recreational pickleball equipment are our top priorities.

Important Equipment Condition & Hygiene Notice: All returned pickleball paddles, sets, and accessories must be completely unused, unplayed, and in their original packaging. The transparent protective film on the handle grip must be fully intact and unpeeled, and the paddle face must be free of ball marks, scrapes, or edge guard scratches.

1. Return & Exchange Eligibility

Return Window: If you wish to return an item, please contact us at service@comanffect.store within 30 days of receiving your package.
Product Condition: Items must be returned in their original, resellable condition (unplayed, unused, with all hangtags, brand labels, intact grip plastic film, head covers, and original packaging undamaged).
Non-Returnable Items: Any paddle showing signs of play, ball scuffs, edge guard scratches, removed/torn handle grip film, or missing original packaging cannot be accepted for return or refund due to resale and quality control regulations.

2. Return Shipping Costs

Standard Returns: For returns due to personal preference, weight/grip preference, or change of mind, all return shipping costs are the responsibility of the customer.
Defective or Damaged Products: If you receive a defective, crushed, damaged, or incorrect item (e.g., severe core crush or cracked face upon delivery), please email us clear photo or video proof. In these cases, COMANFFECT will cover the return shipping costs.

3. Return Procedure & Inspection

Contact Us: Email service@comanffect.store with your order number to initiate a return request. We will provide you with step-by-step instructions and the return warehouse address.
Quality Inspection: Upon receiving your returned package, our quality control team will inspect the item's condition to ensure it meets our merchandise standards.
Ineligible Returns: If a returned item shows signs of court use, grip film removal, ball marks, or structural damage caused after delivery, the return will be rejected. Any shipping costs associated with returning the item back to the customer will be the customer's sole responsibility.

4. Refunds & Processing Time

Refund Issuance: Once your return is inspected and approved, a refund will be issued to your original credit card or payment method within 15 business days.
Shipping Deductions: For standard returns, any initial shipping fees or return logistics costs incurred from our side will be deducted from your total refund amount.
Customs Clearance: Please note that international customs return procedures may take up to 2 weeks to process before reaching our warehouse.

5. Damaged or Defective Items & Core Crush Disclaimer

If you discover a defect or transit damage upon delivery (such as crushed honeycomb core from shipping, bent edge guards, or broken handles), please notify us immediately at service@comanffect.store within 48 hours of delivery with photo/video evidence. Our customer support team will guide you through the replacement or refund process until the issue is fully resolved.

6. Product Intended Use Disclosure

All COMANFFECT paddles and sets are manufactured for recreational play, practice, and casual games. They are not certified by USA Pickleball (USAPA) for official tournament use. Returns requested on the basis of official tournament disqualification are subject to standard return terms and condition checks.

Should you have any additional questions regarding our Return & Refund Policy, please do not hesitate to reach out to us at service@comanffect.store. We are always here to assist you!